The Importance Of Acting Right When No One Is Watching

The requirement for trust has risen ridiculously lately. …your teams are remote …you need to rely on others even more with less direction …you see your colleagues less, yet need them more …your personal pressure may be higher …your resources may be tighter …stakes may be higher The true test of integrity is how you behave when no one is watching. If your boss isn’t continually asking, if you're not being constantly watched, if you don’t have to provide evidence… Are you still doing the right thing? Companies have many functions working remotely, and require a new level of trust that everyone is doing what is required to perform in their job. During my morning CrossFit workout only I am counting my reps, it would be easy for me to skip a few, cut my rounds short, or not quite perform a movement correctly, but then I would be only cheating myself and recording a score that isn’t true and lulling myself into an elevated sense of My performance. It Is how I behave when no one is watching. Success today is dependent on how you and your team are performing when no one is watching. Are you confident your team is keeping the right score?

Dedicated to growing your business,

Val

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Why You Need To Say Hello To Your Neighbors Today

No, I’m not talking about the Australian soap, Neighbours, that ran for 36 seasons and launched Kylie Minogue’s singing career. I’m talking about the power of community.

I met one of my closest best friends over a craps table at a casino night in our condo building when we first moved to the US in 2004.

Some of my favorite work friends have been those I grew close to as my office neighbors.

Our street used to hold dinner parties that spanned several houses where each course was at a different house and you met 6 of your neighbors for each course.

We just had dinner with 28 of our new neighbors, some of which have been neighbors for 22 years!

The history, support, and friendship you have with those living closest to you can be priceless especially when life in lockdown is still a vivid memory.

While many don’t have work neighbors, how are you connecting to your neighbors next door?

Perhaps knock on the door and introduce yourself.

Dedicated to growing your business,
Val

P.S. I hope you enjoyed this week's VAL-uable Insights, sign up here to get them in your inbox each Monday morning: http://valwrightconsulting.com/newsletter-sign-up/

Why It Is Now Time To Be Kind To Those Serving You

I could have easily got mad. I waited 31 minutes on hold while three different people tried to answer my question. But instead I got in the car and drove to the store.

If you have shopped in person lately you may have felt the effects of not enough people working, busy stores, and longer than usual waiting times. Never mind the out of stock situations on so many products. (We are oven-less until Christmas I think!!)

Which is exactly why it is time to be kind.

Add some extra patience.  

Ask those serving you how their day is going and really listen to their answer.
Thank those who are taking your restaurant order, checking you into your hotel, serving your coffee,  cleaning your office if you are back at work…

Tip well—- no tip REALLY well. — did you know every delivery driver/ taxi driver/ gardener /concierge. ALL accept electronic payment for tips. — so even if you don’t have cash on you — ask if they have Venmo, Zelle, PayPal because chances are they do.

ChoiceLunch CEO Justin Gagnon sent an email to every customer l this week asking for patience and kindness as their school meal delivery business hit its peak trading times.

As for my 31 minute wait time on a call…. It was to The Container Store and when I arrived at the store I looked out for one of the three associates that I had spoken to on the phone. I found Paula and asked her how her weekend was going. She told me they had their busiest afternoon for a long time time with queues around the store as everyone used the Labor Day weekend to get organized. She then did a brilliant job finding most of the pieces for our new closet.

Take a moment to say thank you or be kind to those serving you. As my mum always tells me… kindness costs nothing.

Dedicated to growing your business,

Val

P.S. I hope you enjoyed this week's VAL-uable Insights, sign up here to get them in your inbox each Monday morning: http://valwrightconsulting.com/newsletter-sign-up/